Everyone is entitled to change their mind – we hope it won’t be about your new Kaleo products, but we know it happens sometimes. In that case please fill in this form with your order number and let us know that you’d like to cancel your order or return your product.
If your order hasn’t left us yet we’ll cancel it and refund your purchase as soon as possible.
If it’s already on its way, you’ll need to send it back to us within 30 days of its arrival. We’ll need everything including any gifts you received returned in their original packaging, unused, unmarked and undamaged to receive a full refund.
If you decide to return your products we recommend you sent them via registered post & insure them just to be safe.
Please note you’ll have to pay any postage for returns, Kaleo Pty Ltd will not be responsible for any parcels lost or damaged in transit if you choose not to insure them.